Updated: 25, July 2023
WE RESPECT YOUR PRIVACY
This privacy notice applies to Enerview Solutions Ltd.’s use of your personal data. It explains what information we collect, how we use it, who we share it with and how we protect it. It also details the rights available to you in relation to how we hold and use your personal data, how to exercise those rights, and what to do if you require more information or wish to make a complaint.
This privacy notice applies to all personal data we hold, irrespective of any relationship with us. For example, we may hold information about current customers, previous customers, and prospective customers.
WHY WE COLLECT YOUR PERSONAL DATA
We collect your personal data so that we can manage our relationships with you. Activities that we require personal data for include:
Provision of our equipment and services
Improving our services
Developing new services
Responding to requests and providing information
A range of other activities which we are obliged to undertake, or which we have gained consent to complete
At all times we ensure that the information we collect is appropriate to the purposes for which it is obtained.
SECURITY OF YOUR PERSONAL DATA
We keep our computer systems, files and buildings secure by following legal requirements and international security guidance. We make sure that our staff, and anyone with access to personal data that we are responsible for, is fully trained on how to protect personal data. We ensure that our processes clearly identify the requirements for managing personal data and that they are up to date. We regularly audit our systems and processes to ensure that we remain compliant with these policies and legal obligations.
TYPES OF PERSONAL DATA WE MAY HOLD AND WHERE IT COMES FROM
At Enerview Solutions, we recognise the importance of personal data entrusted to us. We may collect and hold a range of information about you. Examples of the types of information we may hold includes:
Information about contact information you have provided to us to help us correctly identify you when you contact us
Information about services we supply
Information about your interactions with us
Information provided by you when you take part in advertising/marketing campaigns created by Enerview Solutions
Recordings of telephone conversations between you and our customer support teams
Information that allows us to contact you directly including your name, email address, telephone number and addresses associated with your account
When you use our website or social media accounts for information, we collect information about the pages you look at on our website and how you use them, your device type, operating system and browser type.
We collect most of this information directly from the individuals that we interact with, when they contact us in writing, by telephone or electronically (by email, using our website or on social media and web chat). Some information is collected as a result of individuals using our services, or interacting with us. We may also obtain information about individuals from external parties depending on the matters.
Our website uses ‘cookies’ to help us provide you with a better experience each time you visit. A cookie is a small piece of text that is placed directly on a device when it is used to visit a website. This helps to give you a better experience when using the website. The information gathered by the cookie stays on your device.
We use information gathered from cookies to help improve your experience on our website, for security, and to personalise content and advertising. For example, cookies help us to identify that the device has visited our site before, allowing us to customise the experience based on previous browsing history. It also helps us to determine the most relevant, related products to show you when you are browsing.
HOW LONG WE KEEP DATA
Information collected by us will be held for as long as it is required to fulfil the purpose it was collected for and to protect our business and our rights. We are required to keep certain types of information for a specific period of time in order to comply with legal requirements. The length of time we keep any part of your personal information will depend on the type of information and the purpose for which it was obtained concluding that if a person withdraws from wanting their personal data stored with Enerview Solutions, this data will be deleted immediately to protect the client's personal data.
HOW WE MAY USE PERSONAL DATA
We use personal data so that we can, in accordance with our companies' contracts, provide our services and perform general account management. In addition, we may also use personal data in some of the following ways:
Providing products and services to you and maintaining your account
Setting up new accounts and billing arrangements
Performance and maintenance of a service contract
Generating and sending invoices
Monitoring payment activity and managing debt
Delivering service communications
Discussing and responding to requests for information or general account queries
Providing requested information about our products and services
We process the following personal information as we have a legitimate interest to do so:
Developing and maintaining our products and services. For example enhancing pricing structures, business operations, and or analysing performance of advertising / marketing campaigns. Demographical, behaviours, interests and habits maybe taken in to consideration.
Market Surveys, research and analytics
Direct marketing – Products and services (in accordance to your marketing preferences, you will also be given an opportunity to unsubscribe from direct marketing)
Developing new products and services
ACTIVITIES THAT REQUIRE YOUR CONSENT
In order for us to carry out certain activities using your personal data, we may need to ask for your consent.
Where we require consent, we will explain why, and provide sufficient information to allow you to make an informed decision.
When we receive consent to perform such activities, that consent may be withdrawn at any time by contacting us.
Should there be any reason for us to collect special category information (e.g. medical data), we ask for consent to collect it. Before consent is given, we explain what information will be collected and what we will use it for. Again, this consent can be withdrawn at any time by contacting us.
Enerview Solutions may contact you for direct marketing purposes. We will always give you an option of unsubscribing from direct marketing via the channel you received the communication.
WHO WE SHARE INFORMATION WITH
We may share your personal data with, or disclose your personal data to, the following categories of third party:
Agents or suppliers: These are contract bound persons or companies to provide products or services that we use in conducting our business, including managing our relationship with our customers. In many cases, they will be within the European Economic Area (EEA) but in some cases they may be outside of the EEA. We will only share or disclose to these parties the information that they need in order to provide the products or services, and will require those parties to ensure that the information is always adequately protected.
Other external bodies: In certain circumstances, we may be required by law to disclose personal data to external bodies, such as local authorities, government departments or An Garda Síochána. In these cases, we will only disclose the minimum amount of information required to satisfy our legal obligation. However, once the information is disclosed, we will not be able to control how it is used by those bodies.
CHANGES TO OUR PRIVACY NOTICE
We will occasionally update this privacy notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. We encourage you to periodically review this notice to be informed of how we use your information.
Updated July 2023